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How To Build Your Brand and Launch In An AI Globalized Market

How To Build Your Brand and Launch In An AI Globalized Market

The New Digital Paradigm: AI and Global Markets

The digital landscape has been drastically altered by two significant forces: artificial intelligence (AI) and globalization. AI is a powerful mechanism that can enhance your brand ecosystems because they will be able to process data, facilitate advanced personalization, analytics, and even content creation to aid in the construction and expansion of your business. Also, globalization isn’t just about entering new markets; it’s about seamlessly integrating your brand into foreign cultures. So, how does this impact brand building? These changes have rendered traditional methods inadequate and necessitate a rethinking of branding strategies.

First, consider AI’s role in personalization. Algorithms are getting increasingly sophisticated, making recommendations that aren’t just based on purchase history but are predictive. Take Amazon’s recommendation engine, which reportedly drives 35% of the company’s sales. The system uses collaborative filtering to not just make product recommendations but also adjust the site’s entire layout based on user behavior.

Second, there’s the role of data analytics. Brands like Netflix utilize complex algorithms to not only recommend shows but to decide what kind of content to create. The production of ‘House of Cards’ was based on data that showed a significant overlap between fans of the original British series, Kevin Spacey, and director David Fincher.

Globalization has also impacted brand reach, often in complex ways. International markets are no longer a future consideration but a present necessity. Take the rapid rise of brands like Xiaomi and OnePlus in international markets; these are brands that leveraged globalization trends to their advantage through strategic positioning and strong digital presence.

The confluence of AI and globalization has disrupted traditional brand building strategies, creating both challenges and opportunities. With this backdrop, let’s explore the strategies for building a resilient brand in this demanding ecosystem, showing modern brands must amalgamate AI capabilities and globalization strategies to be successful.

 

Competitive Analysis of AI in Branding

Artificial intelligence (AI) in branding is now a prerequisite for staying competitive if you want to stay competitive in business. Machine learning algorithms sift through mountains of consumer data, offering insights that would take humans years to analyze. For instance, data analysis platforms like Looker provide real-time insights into customer behaviors, enabling brands to react dynamically.

AI isn’t without its drawbacks. Machine learning models require a significant amount of data to train effectively, a resource not all companies have access to. Also, there’s the risk of biases in AI models. A poorly trained algorithm can perpetuate existing stereotypes, as seen in some facial recognition technologies that have displayed racial and gender biases.

The competition isn’t just adopting AI; they’re innovating with it. Take the fashion retailer ASOS as an example. They’ve deployed machine learning models to recommend sizes for their online customers, reducing return rates and enhancing customer satisfaction.

To navigate through this competitive landscape laden with AI, your brand needs to invest in both technology and expertise. Companies like IBM offer AI solutions like Watson that can help a brand get started on its AI journey without starting from scratch. Aligning your brand with the right technology and expertise can help you lead rather than follow, and this shows the requirement for a brand to be resilient and adaptive in this AI-intensive ecosystem.

 

Modern Consumer: Personalization Algorithms in AI and Globalization

Personalization is no longer an option but an expectation from consumers. Whether it’s Netflix’s predictive content curation or Spotify’s personalized playlists, AI-driven personalization algorithms are setting a new standard. Brands like Sephora employ machine learning to provide customized skincare advice, while Starbucks uses its AI engine, Deep Brew, to personalize menu recommendations.

But here’s the catch: personalization at a global scale is a complex endeavor. Different markets have varied preferences, cultural nuances, and even legal constraints on data usage. Companies like Procter & Gamble have navigated this by employing localization strategies, which consider cultural, linguistic, and even regulatory factors when personalizing content.

Furthermore, personalized marketing has its own set of challenges, most notably data security. Brands like British Airways have faced severe backlash and fines due to data breaches, impacting customer trust and brand integrity.

For your brand to make an impact, the personalization algorithms should be carefully designed, tested, and then rolled out. They should be versatile enough to adapt to different markets yet secure enough to protect consumer data. By executing this, your brand will be poised to catch the eye of the modern, discerning consumer, and clearly shows that businesses must adapt to technological shifts while maintaining customer trust.

 

Customer Data Analytics

Data analytics has shifted from a “nice-to-have” to an “imperative” for brand building. Companies are spending an estimated $260 billion on big data and analytics solutions in 2022 alone, according to International Data Corporation (IDC). But why such a staggering investment? Because effective data analytics can radically improve customer acquisition and retention. Adobe Analytics, for example, uses AI-driven algorithms to process real-time data from multiple sources to offer insights into customer behavior.

However, the challenge lies in applying these insights globally. Different countries have different data protection regulations. Europe’s GDPR, California’s CCPA, and India’s Data Protection Bill all have unique requirements that must be adhered to. Non-compliance not only results in financial penalties but can also erode customer trust.

Additionally, data analytics isn’t just for understanding customer behavior but also for optimizing operational efficiencies. Amazon’s demand forecasting models help it maintain optimal inventory levels, saving costs and ensuring quick delivery—critical factors in its brand promise.

Your brand should approach data analytics as a dual tool: first, to understand the modern consumer’s fast-changing behavior patterns, and second, to optimize operational efficiency. Successful implementation not only advances customer-centric objectives but also streamlines internal operations, a dual advantage that echoes the building of a resilient brand capable of adapting to AI and global market dynamics.

 

AI Content Creation: Build and Launch Your Brand

AI has revolutionized content creation; from machine-written news articles to AI-generated artwork, the technology has expanded the realm of possibilities. For instance, OpenAI’s GPT-3 can produce high-quality textual content, from blog posts to customer service responses, at an unprecedented speed. This capability has positive implications for brands looking to generate a high volume of content without sacrificing quality.

And AI’s involvement in content creation isn’t universally positive. It raises questions about originality and the loss of human touch, an aspect integral to brand identity. Additionally, there’s a risk of inadvertently generating content that could be culturally insensitive or biased, as seen with the controversial AI chatbot Tay by Microsoft, which started posting offensive tweets after learning from Twitter users.

Even with these drawbacks, the potential benefits outweigh the risks for most brands. A study by McKinsey shows that businesses adopting AI for content creation saw a 10% increase in leads generated, demonstrating a tangible ROI. However, successful AI utilization requires a balanced strategy that marries machine efficiency with human oversight.

To build and launch your brand effectively, integrating AI in content creation is almost inevitable. And it should not replace human decision-making but complement it. Companies like Canva use AI to assist in design but leave the final creative decisions to humans. This approach shows a strong brand is one that leverages AI’s strengths while compensating for its weaknesses.

 

Globalization and Brand Reach

 

In a world where 57% of consumers say they purchased from a retailer outside their home country, according to a 2019 Pitney Bowes study, globalization is not a buzzword; it’s a business imperative. Companies like Apple have successfully globalized, not just by selling products worldwide but by creating a universally recognizable brand image.

But global expansion is fraught with challenges, from understanding local consumer behavior to navigating regulatory frameworks. Uber’s exit from China and Russia serves as a case study in the complexities of global brand expansion. Despite its advanced algorithms and data-driven strategies, the company couldn’t overcome local competition and regulatory hurdles.

But, there are also success stories, like Spotify, which entered new markets with localized content and payment options, successfully establishing a global brand without sacrificing local relevance.

To build and launch your brand amidst globalization, you need more than just a great product or service; you need a comprehensive understanding of the various markets you’re entering. Comprehensive market research, often facilitated by AI, can provide insights into local consumer behavior, competition, and even governmental regulations.

 

E-commerce Across Borders

E-commerce has provided an immediate pathway for brands to tap into the global market. Data from Shopify indicates that cross-border e-commerce will make up 20% of e-commerce in 2022, with sales expected to reach $630 billion. With platforms like Alibaba and Amazon, even smaller brands can sell products worldwide.

But, e-commerce isn’t a one-size-fits-all solution. Payment gateways, shipping logistics, and customer service all need to be localized. For instance, credit cards are the preferred payment method in the United States, but in countries like Germany and Japan, bank transfers or cash payments are more prevalent. Brands like ASOS have succeeded by offering localized payment options and language preferences.

Algorithms can aid in inventory management, determining what products are likely to be popular in different regions, thereby preventing overstocking or understocking issues. For example, Walmart utilizes data analytics to predict sales trends, adjust inventory, and even set prices in real-time.

Effective cross-border e-commerce strategy demands an amalgamation of AI and localization.

 

Localizing Brand Identity

Localizing a brand means businesses must learn to adapt your products, messages, companies, and marketing strategies to fit local tastes and norms. McDonald’s serves as a model example, with menus adapted to local cuisines—from McAloo Tikki in India to Ebi Burger in Japan. Yet, the core brand promise of quick, affordable meals remains constant globally.

In the realm of AI, localization plays a critical role in ensuring algorithms are culturally sensitive. Let’s look at the example of Pinterest, where they use localized algorithms to display relevant content to users based on their geographic location. Failure to do so can result in culturally insensitive or irrelevant content, harming the brand’s image.

From a competition standpoint, local brands armed with AI capabilities are growing stronger. For example, in China, local brands like Alibaba and Tencent have utilized AI to capture significant market share. Western brands entering these markets must not only adapt their strategies to local tastes but must also compete on an AI level.

To successfully build and launch your brand, localization needs to be interwoven with your AI and globalization strategies. So when we brand-build it must come from a comprehensive strategy capable of adapting to both AI advancements and global market trends.

 

Copyright and Regulatory Considerations of Using Unregulated A.I.

The use of AI in brand building comes with significant legal considerations. AI algorithms can inadvertently use copyrighted content, as they learn and adapt from available data. Major brands like Stability.AI, OpenAI’s ChatGPT, Midjourney, and DeviantArt, have faced lawsuits over unauthorized data scraping for AI training.

Additionally, regulations like GDPR impose stringent rules on AI algorithms for data processing. AI’s decision-making processes must be explainable, and data used must be compliant with privacy laws. Brands like Google have faced penalties for non-compliance, impacting both their finances and reputation.

Addressing these challenges requires a multi-disciplinary approach that involves legal experts, data scientists, and brand strategists. AI governance frameworks can help in maintaining compliance without compromising on the technology’s benefits.

So recognizing and navigating the labyrinthine maze of copyright and regulatory considerations is imperative for building a resilient brand.

 

Why AI Will Change Brand Resonance with the Consumer

 

Brand resonance refers to the deep emotional connection consumers have with a brand, leading to higher loyalty and advocacy. AI technologies, especially in machine learning and data analytics, can significantly affect this relationship. Algorithms can analyze consumer behavior, preferences, and sentiment on social platforms, providing actionable insights for personalized marketing strategies.

For example, Spotify employs AI to curate playlists that resonate with individual user tastes, thereby converting its technology into a tool for emotional connection. These personalized experiences contribute to a higher brand affinity, increasing customer lifetime value, a metric seen as a success indicator by market analysts.

So we know balancing personalization and privacy is a precarious act. Consumers are growing increasingly concerned about how their data is used. According to a report by PwC, 85% of consumers will not do business with a company if they have concerns about its security practices. Hence, transparent data practices are not just ethical but also commercially prudent.

Overall, AI’s capabilities can revolutionize brand resonance by providing unparalleled customer personalization.

 

Predictive Customer Behavior Models

Predictive analytics in AI go beyond providing historical data; they can predict future behavior. Algorithms can now analyze past behavior to forecast future actions, seasonal purchase patterns, or even response to incentives, providing invaluable information for inventory planning and demand forecasting.

For example, Best Buy uses predictive analytics to customize promotions and optimize pricing, often realizing a 10% lift in online conversion rates. These applications of AI are not theoretical; they are tried and tested, providing quantifiable benefits that directly contribute to market leadership.

However, the technology is not without its risks. Misinterpreted data can lead to poor business decisions. In 2014, Target inaccurately predicted a teenager’s pregnancy based on her buying habits, causing significant public relations repercussions.

 

Generative AI Chatbots for Customer Engagement

AI-driven chatbots have evolved from basic customer service tools to complex engagement platforms. They can answer queries, solve problems, and even upsell products, all while collecting invaluable customer data. Companies like Sephora and H&M are utilizing chatbots not just for customer service but also for personalized product recommendations.

According to Gartner, by 2021, businesses that redesign their websites to support visual and voice search will increase digital commerce revenue by 30%. This clearly signifies the scale at which AI can enhance customer engagement and, consequently, revenue.

But there are also challenges, such as the risk of the ‘uncanny valley,’ where the chatbot almost, but not perfectly, mimics human interaction, leading to customer unease. Therefore, striking the right balance in chatbot-human interaction is important in today’s brand building landscape.

By aligning chatbot strategies with broader AI and globalization initiatives, brands can create a cohesive and adaptive customer engagement strategy.

 

Global Markets: The New Frontier

 

A brand expansion into globalized markets is a necessity for growth in the 21st century. Cross-border e-commerce is projected to reach $627 billion by 2022, accounting for over 20% of global e-commerce, according to Forrester Research. In this context, a brand’s strategy must be fine-tuned to engage a global customer base while accommodating local needs and preferences.

Example, Airbnb modified its services to fit localized cultural expectations, such as offering ‘tatami mats’ in Japan and ‘geofencing’ in China to comply with local regulations. These changes were instrumental in increasing their market share in these regions.

However, global reach comes with risks, including fluctuating exchange rates, and geopolitical issues. Uber’s exit from China, Russia, and Southeast Asia exemplifies the high costs and complexity involved in global scaling.

 

The Boons of International Presence

Despite the challenges, the advantages of a global presence are manifold. Brands with international operations often benefit from diversified revenue streams that can offset local market slumps. Take Samsung, for example. Its presence in multiple countries allows it to mitigate risks associated with economic downturns in any one geographic area.

Additionally, international presence can result in higher brand equity. According to a Harvard Business Review study, consumers in emerging markets are willing to pay a premium of up to 45% for goods from developed countries. This allows brands to command higher prices and margins, reinforcing their global value proposition.

 

Case Study: Nike’s Global Branding

Nike’s global success offers a relevant case study. In 2021, Nike’s revenue outside North America accounted for more than 55% of its total revenue, according to Nike’s official financial statements. Its marketing strategies, such as the “Just Do It” campaign, have universal appeal, but it also localizes products and messaging, like cricket-focused ads in India.

The success isn’t without challenges. Nike has faced criticism over labor practices and has had to adapt to local legal frameworks, sometimes at significant cost. But, Nike’s willingness to adapt and innovate, demonstrated by its investment in sustainable materials and AI-driven personalized retail experiences.

 

AI and Global Synergy

The confluence of AI and globalization presents unprecedented opportunities for synergistic brand development. AI can augment international market research efforts by analyzing consumer behavior across different geographies. Brands like Amazon utilize machine learning to adjust pricing strategies in real-time, based on localized demand and supply metrics.

But this synergy poses unique challenges, like the issue of data governance in multinational operations. Regulations like the EU’s GDPR necessitate localized data handling and consumer privacy practices, which can complicate global data analytics strategies.

So we must use a balanced approach in our adaptation to AI and globalization, where I personally believe brands must integrate/combine both talent in globalized markets and the productivity of AI to find ways to enhance brand growth.

 

Real-time Market Analysis

In an age where market conditions can change rapidly, real-time analysis becomes a game-changer. AI tools like sentiment analysis algorithms can gauge customer sentiment across social media platforms in real time, providing invaluable insights into public opinion and market trends. According to a study published in the Journal of Business Research, businesses that employ real-time analytics experience a 20% increase in decision-making speed.

In the global context, these tools can be fine-tuned to capture region-specific sentiments and trends, enabling brands to adapt their strategies for local markets swiftly. For example, Coca-Cola uses AI to analyze customer preferences and sentiments in different regions to tailor its marketing efforts.

Yet, these technologies can sometimes produce overwhelming amounts of data, leading to analysis paralysis. IBM reports that poor data quality could cost businesses $3.1 trillion in the U.S. alone. Brands must therefore be equipped with the skills and strategies to filter out noise from valuable insights, a competence that aligns with how a business should use data insights to brand itself in a globalized market.

 

Multi-lingual Customer Support Models

Customer support is no longer just a post-purchase afterthought; it’s a critical brand touchpoint that influences consumer loyalty. AI-driven chatbots can handle customer queries in multiple languages and time zones, dramatically improving the customer experience. A MIT Technology Review report states that organizations using AI for customer service have seen a 33% reduction in service costs.

In the global arena, this means a brand can offer high-quality, consistent customer service across different markets without a proportionate increase in costs. Yet, cultural nuances in communication styles can present hurdles. For example, the Japanese market often requires a more formal tone, while American consumers may prefer a casual approach. As such, a brand’s AI-powered customer support must be culturally nuanced, reinforcing our thesis about the need for a powerful strategy in a globalized and AI-driven market.

 

The Financial Gamut To Consider When Building and Launching a Brand

 

Funding the integration of AI technologies and global expansion can be a Herculean task. According to a Deloitte study, the average cost of implementing an AI solution ranges from $600,000 to $4 million, not accounting for maintenance and updates. On the global front, expanding overseas can involve significant outlays for market research, localization, and legal compliance.

Startups, like Bolt, have managed to secure investment for global expansion, but not without giving up equity or accumulating debt. For established enterprises, the capital comes from operating revenue, but it often involves reallocating resources from other vital departments. Such financial considerations demand a level of open-mindedness that can adapt to technological needs and international market variables.

 

High Costs of AI Integration to Assist in Building and Launching a Brand

While AI capabilities offer a competitive advantage, the cost of integration can be a formidable barrier. Not only does the initial outlay for technology acquisition loom large, but ongoing costs for data storage, model training, and system maintenance also add up. According to Gartner, through 2025, 75% of organizations with frontline decision-making teams reflecting diversity and an inclusive culture will exceed their financial targets. This points to the potential ROI from AI but also underlines the financial commitment required.

Beyond costs, the technical skills needed for AI integration are specialized and often expensive, further driving up the total expense. Companies like Palantir have built their business models around offering AI solutions as a service to mitigate these high upfront costs. Their business solutions are evidence of the growing need for cost-effective, specialized AI services, particularly for brands aiming for global presence.

 

Currency Fluctuation in Global Markets

Currency fluctuation is an often-underestimated aspect of global business that directly impacts the bottom line. According to the Financial Times, in 2019, US-based companies lost nearly $20 billion due to foreign exchange impacts. Such fluctuations can severely affect pricing strategies and profit margins, particularly for smaller brands that can’t absorb these costs as easily as large corporations.

Hedging strategies, like forward contracts, can be useful but they too come with costs and limitations. But, AI algorithms can predict short-term fluctuations with reasonable accuracy, offering another layer of financial risk mitigation. This shows the importance of leveraging AI to navigate the increased competition and productivity of a globalized market.

 

Ethical Dilemmas

AI applications in business raise various ethical concerns. For instance, the potential for algorithmic bias can perpetuate social inequities, a subject scrutinized in a Harvard Business Review study. Ethical lapses can severely damage a brand’s reputation, possibly leading to legal ramifications and loss of consumer trust.

When these technologies are applied on a global scale, the ethical considerations multiply, intersecting with local cultures, norms, and regulations. Brands have to be especially cautious about respecting local customs and laws, such as GDPR in Europe, which have stringent data protection regulations.

 

Data Privacy Concerns

In an era where data is the new oil, privacy issues are escalating. A study by the International Association of Privacy Professionals (IAPP) indicated that only 56% of companies are fully compliant with the European Union’s General Data Protection Regulation (GDPR), despite hefty penalties for non-compliance. Brands operating in a global market must juggle various international laws and regulations concerning data privacy.

As AI algorithms require substantial amounts of data for optimal performance, balancing data acquisition with privacy concerns becomes a tactical concern. Another example are brands that will adopt Differential Privacy algorithms, a mathematical technique that allows companies to glean useful insights while maintaining individual privacy.

 

Cultural Sensitivity in Global Branding

Adapting a brand for global markets isn’t just a question of translating your website into multiple languages; it’s about adapting to different cultural contexts. According to McKinsey & Company, understanding and adapting to local consumer behavior can make or break a brand’s global strategy. For example, McDonald’s offers the “McAloo Tikki” burger in India, acknowledging local culinary tastes.

Brands must be cautious of cultural faux pas that could derail their global image. Case in point, Dolce & Gabbana faced backlash for an advertising campaign in China perceived as culturally insensitive, resulting in a boycott of the brand. In this context, AI can assist in sentiment analysis across different cultures, helping to forecast and mitigate potential cultural misunderstandings before they erupt into crises.

 

AI Algorithm Biases

The machine learning models that power AI are only as good as the data they are trained on. A study published in the journal Science revealed that AI algorithms can inherit the biases present in their training data. For example, if a hiring algorithm is trained on data from a sector where men are historically overrepresented, it may favor male candidates.

For a brand, the implications are serious. Biased algorithms can undermine a brand’s credibility and lead to a loss of customer trust. Brands need to employ third-party audits of their AI algorithms and invest in ‘explainable AI,’ which can detail how an algorithm arrived at a particular conclusion.

 

Legal Barriers in International Markets

Operating on a global scale inevitably brings a brand into contact with diverse legal systems. From intellectual property laws to consumer protection regulations, each market has its own set of rules. According to the World Trade Organization, misunderstanding or ignoring these laws can result in severe financial penalties or even expulsion from the market.

AI can assist in navigating this complex legal landscape. For example, natural language processing algorithms can parse through thousands of legal documents to identify potential pitfalls or opportunities in different markets.

 

AI-Related Risk Mitigation

Risk is an inherent part of integrating AI into brand strategy. According to a report by Accenture, 84% of business executives believe they must leverage AI to achieve growth objectives. But, the path isn’t without risks, ranging from data security to algorithmic bias. Organizations need to incorporate risk mitigation strategies such as AI governance frameworks and real-time monitoring systems to ensure that their AI initiatives align with their brand values and comply with legal standards.

By adopting risk mitigation measures, brands can preempt potential challenges and focus on leveraging AI to provide real value to the customer.

 

Open Source AI Solutions

Financial constraints can often act as barriers for brands seeking to adopt advanced AI capabilities. According to a Deloitte survey, 37% of organizations cited the cost as a significant challenge in AI adoption. Open-source AI solutions offer an alternative by drastically lowering the cost of implementation. Brands can employ platforms like TensorFlow or PyTorch to build AI capabilities without the burden of hefty licensing fees.

By opting for open-source solutions, businesses not only make AI adoption financially viable but also contribute to a larger community of developers, thereby driving innovation. This democratization of AI tools enhances the resilience of a brand by making it adaptable and financially sustainable.

 

Partnerships with AI-Branding Firms

A recent report by MarketsandMarkets projects the AI in the marketing market to grow from $6.5 billion in 2019 to $29.8 billion by 2024. Given the complex landscape of AI, many brands choose to collaborate with specialized AI-branding firms. Partnerships offer the expertise needed to navigate the intricate world of AI, from predictive analytics to chatbot deployment, without having to build in-house teams from scratch.

Through such collaborations, brands can rapidly incorporate AI functionalities and reach markets they might not have had the capacity to engage with otherwise.

 

Global Market Entry Strategies

Entering a global market is a sophisticated process involving multiple layers of decision-making. According to a Harvard Business Review article, understanding the dynamics between markets, such as market maturity and consumer behaviors, is pivotal in determining the entry strategy. Options often boil down to franchising versus direct entry. Each has its own merits and demerits, but the choice must align with the brand’s overall strategy and capacity for risk.

AI can help in this critical decision-making process by providing predictive analytics on market behaviors, allowing brands to make informed choices.

 

Understanding Tariffs and Trade Agreements

In a survey conducted by the Trade Partnership, an international trade and economic consulting firm, 63% of companies said that tariffs had a detrimental effect on their business. Understanding trade tariffs and agreements is not just beneficial but necessary for a brand looking to go global. AI can analyze real-time data on changing trade policies, allowing for quick adaptation to avoid potential financial setbacks.

 

Final Thoughts

The dynamism inherent in today’s AI-driven, globalized market landscape necessitates a brand-building approach that is equally agile, adaptable, and resilient. The converging trends of advanced artificial intelligence and expanding global markets are not just challenges to be overcome; they’re significant opportunities for brands to innovate, expand, and thrive.

Data and expert perspectives have underscored the vast potential of embracing AI in branding strategies—from predictive customer behavior models to real-time market analysis—while also illuminating the nuances of navigating the complex web of global trade laws and cultural sensitivities. As pointed out by a study by McKinsey, brands that heavily invest in analytics and international expansion are 1.3 times more likely to outperform their peers, affirming the criticality of integrating these elements into one’s brand strategy.

The key takeaway is that building and launching a successful brand in today’s digital age requires more than just an understanding of your target audience or a unique selling proposition.

The strategies outlined, backed by data and expert analyses, aim to equip brands with the knowledge and tools required to navigate this intricate landscape. From understanding the significance of open-source AI solutions to forming partnerships with specialized AI-branding firms, these actionable insights serve to empower brands to not just navigate but capitalize on the opportunities presented by AI and globalization.

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Drew Lewis

Drew is a brand engineer, creative entrepreneur, digital marketer, and designer.

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